Support 

At WCHS, we believe that exceptional customer service and effective communication are essential to providing a positive and memorable experience for the patients, clients, and relatives we serve. Our mission extends beyond providing exceptional medical care. We aim to provide holistical support for our patients, clients, relatives, and the community by addressing their physical, emotional, and cultural needs.

You Matter Here.

We value you and are striving to ensure you feel understood and supported at every interaction with our health system. Providing outstanding customer service and effective communication in-person and written is vital in healthcare for ensuring patient safety, satisfaction, trust, reputation, and positive health outcomes. 

How We Support You

  • Comprehensive Care Coordination: Our team will ensure that patients and their families receive seamless care by coordinating across departments, from primary care to specialty services. This approach fosters a supportive experience tailored to each individual’s needs.
  • Emotional and Social Support: We recognize that healthcare can be overwhelming. Our counselors, social worker, and patient advocate are available to provide emotional support, guidance, and access to resources to help patients and families navigate challenging situations.
  • Respect for Cultural Values: WCHS honors the traditions and cultural heritage of the Winnebago community. We continue to integrate culturally-centered care experinces to ensure patients and families feel respected and supported throughout their healthcare journey.
  • Advocacy and Education: Empowering patients and their families is vital to their well-being. We provide education on managing chronic conditions, preventive health, and navigating healthcare services to foster confidence and independence.
  • Flexible and Accessible Services: WCHS offers convenient appointment options, transportation assistance, and on-site amenities to reduce barriers to care. We aim to ensure that every patient and relative has the resources they need for a smooth healthcare experience.

Our Commitment To You

Every patient, client, and relative who come to WCHS is treated with dignity, compassion, and respect. We are here to provide the support you need to achieve health and wellness for yourself and your loved ones.

Thank you for trusting us to guide you on your health journey.