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Schedule an Appointment

Give feedback

WCHS is constantly seeking opportunities to improve. Soliciting and reviewing feedback is critical to our organization's development. If you have positive and negative feedback to share, we want to hear from you.

Open communication fosters trust between you and your provider, your trainer, your nurse, or your Community Health Representative. Trust leads to a more positive relationship with WCHS and your health in general. We cannot improve our care, improve your health, or focus our quality assurance without you helping us identify positive opportunities to expand on and negative opportunities to improve upon.

Thank you for seeking the opportunity to make us better.

What are we doing right?

Across all departments and programs in our health system, we are striving to provide care and services that are compassionate, culturally-centered, integrious, innovative, healing, and self-determined. From the environmental services team to the Chief Medical Officer, we want to celebrate when we do it right and try to emulate or duplicate those practices. If you see or experience someone going above and beyond in their role at WCHS use the links below to tell us about it.

Recognize Outstanding Service

Give shoutout to an individual or team.

Daisy Award

Share your story of how a nurse made a difference.

Intentional Interventions

At this point, you might be wondering, "Okay, but what can I do to provide constructive feedback to WCHS?" When it comes to constructive feedback, you have several intentional intervention options.

Review the variety of feedback avenues below and choose the one that works best for your needs today.

During Care | Speak Up!

Our care team managers, quality assurance team, and administrators are always rounding throughout the facility. If you would like to provide feedback directly or discuss a recent experience, please stop by main campus D166 (the office is located on the main floor by the east elevators) Monday through Friday from 8:00 AM to 4:30 PM to visit our Patient Experience Specialist.

Leaving Care | Use a Happy or Not

Happy or Not uses a simple emoji-inspired questioner to collect real-time patient satisfaction snapshots on easy-to-use kiosks, tablets, or online. These fixed and mobile locations will allow all patients, no matter what service they are utilizing to provide immediate feedback with simple taps of their fingers. Explore yesterday's feeback.

Patients/relatives can use our exit kiosks, or button below to let us know if you were satisfied with your care in two minutes or less.

After Care | Press Ganey

Imagine Press Ganey as a helpful friend who listens to your experience at the doctor's office. After an appointment they send surveys to patients like you, asking questions about your visit. Your answers to these surveys help the doctor's office understand your experience.

If/when you get a Press Ganey survey after receiving care in our health system, think of it as a chance to share your thoughts and help improve healthcare for everyone. We ask you to fill it out and mail the completed survey to Press Ganey.

Concerns About Your Care?

If you have constructive feedback or feel unsatisfied with any aspect of your care, we want to hear from you. Your input allows us to improve and ensure we meet your needs.

Make An Appointment

Get Involved

Have a Question?

We Are Hiring!

Give feedback

What are we doing right?

Intentional Interventions

During Care | Speak Up!

Leaving Care | Use a Happy or Not

After Care | Press Ganey

Concerns About Your Care?